Press Release

MultiCare Health System partners with hellocare.ai as enterprise-wide platform for virtual care

March 9, 2026

Clearwater, FL — March 9, 2026 — MultiCare Health System has selected hellocare.ai as its enterprise platform for virtual care delivery, supporting the organization’s continued expansion of digital and hybrid care models across its hospitals and care facilities.

MultiCare began using hellocare.ai for telehealth visits last year. In 2026, the health system began to expand the use of the platform to support physician rounding and patient engagement initiatives designed to improve care coordination and communication between patients and clinical teams.

As part of the initiative, MultiCare will also begin integrating hellocare.ai smart carts and in-wall fixed hellocare devices across select care environments. hellocare.ai devices and carts provide high-quality video capabilities and support real-time physician documentation workflows while remaining fully compatible with the health system’s electronic medical record systems.

The hellocare.ai platform combines purpose-built hardware with an AI-assisted software layer designed to support a range of virtual care workflows. These capabilities enable health systems to expand access to clinicians, improve patient observation, and streamline clinical collaboration without requiring major changes to existing infrastructure.

“We’re honored to partner with MultiCare on this system-wide transformation,” said Labinot Bytyqi, Founder and CEO of hellocare.ai. “They are setting the standard for what’s possible when health systems consolidate multiple virtual care and patient engagement solutions into one intelligent AI-assisted platform. This partnership is a reflection of their forward-thinking leadership and deep commitment to their patients and frontline teams.”

hellocare.ai currently supports more than 100 health systems nationwide with intelligent hospital room technology, AI-assisted monitoring, and enterprise virtual care tools.

About hellocare.ai

hellocare.ai is a leading provider of AI-assisted virtual care solutions. Headquartered in Clearwater, FL, the company supports more than 100 health systems across the U.S. and is rapidly expanding globally. hellocare.ai helps health systems deliver high-quality, patient-centered care while improving clinical efficiency and staff wellbeing. Its fully integrated platform includes AI-Assisted Virtual Nursing, Virtual Sitting, Patient Engagement, Digital Whiteboard, Digital Room Signage, Ambient Documentation, Hospital-at-Home, Remote Patient Monitoring (RPM), and Digital Clinic, seamlessly embedding into existing healthcare EHRs, infrastructure, and care delivery models to power the next generation of healthcare. For more information, visit https://hellocare.ai.

Media Contact: Mimoza Buonsanti – mimosa.buonsanti@hellocare.ai